How We Deliver Our Services
Clients are referred to us either directly or via a representative or funding body, at which point a quote is requested. When the client's funding is approved, their care needs and goals are determined through consultation in the clinical assessment.
Funding is provided by any of a number of Government and non-government organisations. In some cases, care may be self-funded. Private clients will be required to sign an Individual Financial Contract.
The clinical assessment usually takes place at the client’s home with the client and/or their family, and is conducted by a Registered Nurse Service Coordinator. The assessment serves to:
• Orientate the client to Complete Care Team and the services it provides
• Inform the client of their rights and responsibilities, privacy and confidentiality, and other relevant policies
• Identify care needs and goals
• Identify Work Health & Safety concerns.
The RN Service Coordinator will also collect information about the client's health needs, with the relevant medical information supplied by the client. This may include
• A Medication Order
• An Asthma Plan
• An Epilepsy Plan
• A Diabetics Plan
The RN Service Coordinator also conducts a Work Health & Safety (WH&S) assessment to identify any risks and address any safety concerns.
At this meeting, the Client and/or family are given a CCT Client Information Pack and Individual Client Agreement. This is provided in a format accessible to the client and/or their family; interpreters are provided as needed. They also receive a fridge magnet which contains the CCT contact details.
The Individual Client Agreement is also explained at this meeting and two copies are signed by the client (and/or a representative) and by the RN Service Coordinator. One copy is kept in a secure file at our office and the other is kept by the client.
Private clients sign an Individual Finance Contract at this meeting.
Develop Care Plan
The information collected in the Assessment is used to develop an Individual Care Plan designed to meet, in the least restrictive way, the client's individual care needs and goals.
CCT aims to provide clients with the best possible service that continues to meet care goals and cultural, linguistic and spiritual needs. As such we regularly monitor, review and evaluate the implementation of the Care Plan.
The Individual Care Plan is reviewed annually to update goals and care needs, and more often if there are any major changes to the client's care.
CCT will also periodically evaluate the client's service to ensure your care goals are being met.
Commencement of Service
The client's funding body must approve the services requested. Service will commence as per the funding request and approval or, for private clients, as requested by the client or their representative once the Individual Financial Contract has been signed.
Complete Care Team then identifies and appoints the staff member's best able to meet the client's care needs, in consultation with the client and/or their family, and service commences.The staff member/s is then appointed and your service commences.
Allied Health Professionals involved in the client’s care are contacted as needed.
Evaluation and review
CCT aims to provide you with the best possible service that continues to meet your care goals and cultural, linguistic and spiritual needs. As such we regularly monitor, review and evaluate the implementation of the Care Plan
The Individual Care Plan is reviewed annually to update your goals and care needs, and more often if there are any major changes to your care.
CCT will also periodically evaluate your service to ensure your care goals are being met.