BRANCH MANAGERS

• Our Blaxland Branch is managed by Rachael McGuire. Rachael has worked with Complete Care Team for the past 11 years and is experienced in all areas of providing attendant care, including Service Co-ordination, service delivery, supervision of staff, office administration and rostering. Rachael liaises with Case Managers, funding bodies and all other professionals involved in client supports. Rachael is supported in clinical management by Chris Smith RN Clinical Manager/Educator and RN Service Coordinators.
• Our Blacktown Branch is managed by Barbra McCauley. Barbra has worked with Complete Care Team for over 16 years and has over 25 years of management and financial experience. Barbra is supported in clinical management by Chris Smith RN Clinical Manager/Educator and RN Service Coordinators.
• Our Queensland Branch is managed by David Gavin. David has specialised in supporting vulnerable people for the past 16 years and has worked both within the Government and the Non-Government sectors. David has a person-centred approach with respect to supporting individuals and is committed to providing holistic quality care. David is supported in clinical management by Chris Smith RN Clinical Manager/Educator and RN Service Coordinators.
• Our Greater Western Region Branch is managed by Anton Van Huyssteen. Anton has worked with Complete Care Team since 2022. He has over 20 years of management and financial experience, including 10 years in the healthcare industry. Anton is supported in clinical management by Chris Smith RN.

Vision Statement

Quality of life for clients, their carers and families whereby their potential is maximised.

Mission Statement

To provide a quality holistic service for our clients, with their families and carers, that is responsive to each person's needs, culture and aspirations.

Principles

It is important that everybody who works with Complete Care Team understands that the client is the focus of our service. We do this by:

• Providing a quality home based person-centred service which puts clients at the centre of the decision making and planning process to help identify and achieve their goals.
• Providing a holistic model of care embracing the physical, emotional, spiritual, cultural, linguistic and social needs of each individual.
• Actively involving the client’s family/guardian, and other relevant professionals in the development and implementation of the client’s plan according to the wishes of the client.
• Assisting clients to have valued roles in the community both locally and within the broader community through identifying their individual needs, roles, strengths, hobbies and aspirations for now and in the future.
• Maximising each client's potential for independence & quality of life by providing a responsive and personalised service to each client’s needs, wants, beliefs, aspirations and strengths
• Demonstrating respect for each client's cultural, religious and linguistic background.
• Adhering to WH&S principles and ensure a safe work environment for staff and clients by providing on-going training to all staff and implementing risk management procedures in the workplace.

And by providing highly skilled, qualified & experienced personnel:

• Registered Nurses
• Enrolled Nurses
• Assistant Nurses - Certificate Level III
• Attendant Carers

Who have completed:

• A rigorous recruitment and selection process
• Working with Children Checks
• NDIS Worker Screening
• Induction process emphasising high quality person-centred-service provision, following Complete Care Team's Staff Policy and Procedures Manual, and participate in ongoing training, supervision and support.

Certification

Complete Care Team have been successful in achieving certification to the Australian Community Industry Standard (ACIS 4.0) and the NDIS Practice Standards 2018. This has enabled Complete Care Team to improve quality across all areas of the organisation. Complete Care Team is required to undergo an Audit of its Quality Management Systems annually to maintain certification. The Audits are conducted by auditor who sign a contract binding them to follow strict confidentiality guidelines in relation to the audits.

Acknowledgement of Country

• In the spirit of reconciliation Complete Care Team acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
• Country takes in everything within the physical, cultural and spiritual landscape - landforms, waters, air, trees, rocks, plants, animals, foods, medicines, minerals, stories and special places.
• It includes cultural practice, kinship, knowledge, songs, stories and art, as well as spiritual beings, and people: past, present and future.
• We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Welcoming Diversity Statement

We support the inclusion of all people and are respectful, responsive, and inclusive of the cultural diversity of the people we support, and of each other including people from Culturally and Linguistically Diverse, Aboriginal and Torres Strait Islander, and gender diverse backgrounds, and people with disability.